Cancellation Policy

At Gardens Dental, we aim to provide excellent quality at an affordable price by efficient use of appointment time and staff.

Our front desk will send you a curtsey reminder SMS or call you more than 24 hours before your appointment. In the event you don’t respond to our SMS or calls to confirm your appointment, we reserve the right to offer the appointed time to someone else. Cancellation fees applies to this appointment

Please advise us as soon as possible if you need to rearrange an appointment or arriving late (more than 15 minutes), so that we can offer the time to someone who is in urgent need of dental care, as we turn away other patients to hold your appointment

time.

Cancellation Fees :

• Rescheduling or cancelling appointments with MORE than 24 hours notice, is absolutely fine and we will be more than accommodating.
• Failing to attend, rescheduling or cancelling appointments with LESS than 24 hours notice -for the first time- a BOOKING FEE of $50 will be charged and CREDITED to your next appointment.
• Failing to attend, rescheduling or cancelling appointments with LESS than 24 hours notice –more than one time- a Cancellation FEE of $50 will be charged it’s NOT REFUNDABLE and obviously we would hope that it never comes to this.

Appointments longer than 60 minutes require a booking fee of $50.